Strategic repositioning of 7 brands belonging to the largest shopping malls management company in Brazil.

Retailer Relationship Plan to develop more trusting, empathetic relationships with shop owners, based on shared value.

Diagnostic of the client's state of CX culture to empower internal teams with tools, initiatives and systemic thinking processes so they continually improve the customer experience.

Retail trends report focused on shifting behavioral and consumption patterns in the post-pandemic era.